Frequently asked questions
Does personalization cost extra?
Is there a logo set-up fee?
Items that have an option for having a logo have a one time set-up fee of $20.00 to $35.00. This is a one-time set-up fee and you will not be charged this fee when you re-order. This fee is waived if a vector logo is provided.
How long do orders take to process?
Some items are ready to ship and will ship out the next business day. Most items will be shipped within 3-5 business days. You can expect up to 5 days for shipping. Some special order items or custom items may take longer for production time. If you require Rush Service or overnight shipping please contact us and we will let you know if we can deliver in time for your event.
Is rush service available?
We realize it's hard to plan ahead our customers will tell you that we have a very fast production time when you need something super fast. Please call us if you have a very tight timeline and need your product faster! We are always here to help. You can email us at firstname.lastname@example.org
How will I receive confirmation of my order?
What are the shipping fees and delivery method?
How will I know when my order has shipped?
What if my order is delayed, lost or damaged when shipped?
What if I have a problem?
What if the engraving is spelled wrong?
What is your return or cancellation policy?
Cancelations: Your order may be canceled at anytime up until the start of production. Once you have approved your artwork your project will go into production. If you cancel your order and we have done work on logos, design, or set-up and you cancel your order you will still be charged the set-up fees.
There is something that I want but it is not on your website. Can you get this item?
Can you create custom products and awards?
How can I submit my engraving information?
Corporate Award Order Form
How much engraving can I put on my award or gift?
Line 1: Name/Reason of the award.
Line 2: Year/Date
Line 3: Recipients name
Line 4: Name of company, Organization, or Individual presenting the award.
Line: 5,6,7: Statement of Thanks or appreciation.
Standard engraving on trophies includes but is not limited to the following:
Line 1: Name of the player
Line 2: Team Name
Line 3: Year, league, place, win/loss record.
Standard engraving on personalized gifts:
Line 1: Name
Line 2: Reason, i.e. Happy Birthday, Congratulations, etc.