Frequently asked questions

Does personalization cost extra?


Custom engraving is included in the price of all our products.




Is there a logo set-up fee?


Items that have an option for having a logo have a one time set-up fee of $20.00 to $35.00. This is a one-time set-up fee and you will not be charged this fee when you re-order. This fee is waived if a vector logo is provided.




How long do orders take to process?


Some items are ready to ship and will ship out the next business day. Most items will be shipped within 3-5 business days. You can expect up to 5 days for shipping. Some special order items or custom items may take longer for production time. If you require Rush Service or overnight shipping please contact us and we will let you know if we can deliver in time for your event.




Is rush service available?


We realize it's hard to plan ahead our customers will tell you that we have a very fast production time when you need something super fast. Please call us if you have a very tight timeline and need your product faster! We are always here to help. You can email us at customerservice@redlineengraving.com




How will I receive confirmation of my order?


Immediately after you place your order online, we will send you an e-mail confirmation with the details of your order.




What are the shipping fees and delivery method?


We ship to the USA only VIA UPS or USPS. We will choose the shipping method that gets it to you the fastest way. $12 flat rate shipping. Order as many items as you want it’s still $12. When you reach $100 or more the shipping is FREE!




How will I know when my order has shipped?


We will send you an e-mail when your order has shipped with a tracking number (if applicable).




What if my order is delayed, lost or damaged when shipped?


While we are not responsible for delays, loss or damage caused by shipping, your satisfaction is our primary concern. If you have any problems, please contact us. We will do everything possible to correct the situation.




What if I have a problem?


Please call or email us right away. If we’ve made an error, it may be as simple as sending out a new nameplate, rather than returning the whole product. If it is something more than that, we will work with you to solve the problem the best we can with the time allowed. NOTE: There are products that require a proof approval of your artwork and spelling. If we email or fax you an art proof and you approve the art, you become responsible for any errors, i.e. miss-spelled word, logo problems etc. If you find an error that was approved on the proof there will be a charge to re-make the item and ship it to you.




What if the engraving is spelled wrong?


Please double check the spelling of names before placing your order. If you discover an error after your order has been placed, please contact us immediately and we will work to correct the problem. All personalized items will require a proof approval. Once your proof is approved it will go to production. Once in production it is too late to make changes. Please proof carefully!




What is your return or cancellation policy?


Returns: Once your project is in production you may not cancel your order or return it. Everything we do is custom made there are no returns, refunds, or exchanges.

Cancelations: Your order may be canceled at anytime up until the start of production. Once you have approved your artwork your project will go into production. If you cancel your order and we have done work on logos, design, or set-up and you cancel your order you will still be charged the set-up fees.




There is something that I want but it is not on your website. Can you get this item?


If there is an item that you do not see on our website, e-mail us the product description and photo if you have it and we will do our best to find it for you. There are thousands of engraved products and promotional products available, it is impossible to show them all. We may have a catalog of products that we can send to you as well.




Can you create custom products and awards?


We specialize in building custom one of a kind creations for our customers. We are happy to talk with you about creating a totally custom piece. Call or e-mail us your requirements.




How can I submit my engraving information?


You can submit most information that is required in the shopping cart when you place your order. Some items require you complete our Award Personalization form using these links:
Corporate Award Order Form Custom Sign Quote Form Request for Quantity Pricing Form




How much engraving can I put on my award or gift?


Each item tells/shows you how many lines you can have for that item. Typically 25 letters per line for athletic trophies, office items, and gift items. Plaques can have 40 letters per line. Keep in mind that on some items the more letters that you have the smaller the letters will be to fit the space allowed. There may be items that will not allow 25 or 40 letters per line. When you place your order it will tell you the amount of letters per line for that product. Standard engraving on corporate items includes, but is not limited to the following:

Company Logo
Line 1: Name/Reason of the award.
Line 2: Year/Date
Line 3: Recipients name
Line 4: Name of company, Organization, or Individual presenting the award.
Line: 5,6,7: Statement of Thanks or appreciation.

Standard engraving on trophies includes but is not limited to the following:
Line 1: Name of the player
Line 2: Team Name
Line 3: Year, league, place, win/loss record.
Standard engraving on personalized gifts:
Line 1: Name
Line 2: Reason, i.e. Happy Birthday, Congratulations, etc.




I have more questions, how can I contact you?


E-mail us at CustomerService@RedlineEngraving.com or call us at 541-582-3652 or toll free 1-866-582-3652. Our office hours are 9 am to 6 pm PST, Monday through Friday.





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