 |
|
 |
|
 |
|
|
|||||||||
|
FAQ's EngravingHow much is it to have an item engraved?Custom engraving is included in the price of all our products. How much engraving can I put on my award or gift? Each item tells/shows you how many lines you can have for that item. Typically 25 letters per line for athletic trophies, office items and gift items. Plaques can have 40 letters per line. Keep in mind that on some items the more letters that you have the smaller the letters will be to fit the space allowed. There may be items that will not allow 25 or 40 letters per line. When you place your order it will tell you the amount of letters per line for that product. Is there a logo set-up fee? Items that have an option of “My Logo” have a one time set-up fee of $20.00 to $35.00. Once you have paid this set-up fee you are not charged this fee when you re-order. How long do orders take to process? Most items will be shipped within 5 to 7 business days. You can expect up to 5 business days for shipping. If you require Rush Service or overnight shipping please contact us and we will let you know if we can deliver in time for your event. Is Rush Service Available? There are some items that include Rush Service. Rush Service items are specified on the web site and will ship within 48 hours of your order if there are no art or logo issues. If you need other items to be rushed, please contact us. How will I receive confirmation of my order? Immediately after you place your order online, we will send you an e-mail confirmation with the details of your order. How much is shipping? We have a shipping chart which shows the shipping prices. Some items have Free Shipping! Orders over $100.00 always receive free shipping. How will I know when my order is shipped? We will send you an e-mail when your order has shipped with a tracking number (if applicable). What if my order is delayed, lost or damaged when shipped? While we are not responsible for delays, loss or damage caused by shipping, your satisfaction is our primary concern. If you have any problems, please contact us. We will do everything possible to correct the situation. What if I have a problem? Please call or email us right away. Most of the problems are as simple as sending out a new nameplate, rather than returning the whole product. If it is something more than that, we will work with you to solve the problem the best we can with the time allowed. NOTE: There are products that require a signature approval of your artwork and spellings. If we fax you art approval and you approve the art you become responsible for any errors, i.e. miss spelled words, logo problems etc. If you find an error that was approved on the Proof there will be a charge to re-make the item and ship it to you. What if the engraving is spelled wrong? Today’s technology allows the text that you input to enter directly into our engraving machines. We can guarantee that your order will arrive engraved exactly as you ordered. Please double check the spelling of names before placing your order. If you discover an error after your order has been placed please contact us immediately and we will work to correct the problem. Is shopping on the web safe? Reports have shown, shopping of the web is safer than giving your credit card to a waitress. We have a secure server on our site which SAFELY sends us your credit card and shipping information. Your information is confidential. We do not share or sell your information to other companies. WE understand some people still do not like to send that information over the internet, feel free to order your awards online and then call us or fax us your information. There is something that I want but it is not on your web site, could you have this item? If there is an item that you do not see on our web site e-mail us the product description and photo if you have it and we will do our best to find it for you. There are thousands of engraved products and promotional products available, it is impossible to show them all. We may have a catalog of products that we can send to you as well. Can you create custom products and awards? We are happy to talk with you about creating a totally custom piece. Contact us and we will review your requirements. How can I submit my engraving information? You can submit most information that is required in the shopping cart when you place your order. If you have selected “My Logo” as an option you will be prompted to upload your logo please read the art specifications very closely when submitting. You may also fax your information to us at 541-582-3652. How do I send you my company logo? What format is best? Your logo can be sent in a variety of formats. Please visit our artwork specifications for details. Helpful Tips 1- Give yourself plenty of time to order and receive your awards. Once we receive your order, it will usually ship within 5-7 business days. Once your order has shipped you will receive it with in 7 business days. You will want to allow adequate tome for your order to arrive to you via UPS ground or USPS. 2- Have a budget in mind. Cost can be a major factor in deciding which award to choose. We recommend that you choose a product that properly recognizes the recipient and is within your budget. 3- Be prepared with the text that you want to have engraved on your award, this will make online ordering much faster if you already have an idea of the message you want to convey. Standard engraving on corporate items includes, but is not limited to the following: Company Logo Line 1: Name/Reason of the award. Line 2: Year/Date Line 3: Recipients name Line 4: Name of Company, Organization, or Individual presenting the award. Line: 5,6,7 Statement of Thanks or appreciation. Standard engraving on Trophies includes but is not limited to the following: Line 1: Name of the Player Line 2: Team Name Line 3: Year, league, place, win/loss record. Standard engraving on personalized gifts: Line 1: Name Line 2: Sentiment Stock Designs/Corporate logos: Stock Designs can be added to most of our items for an additional $3.00. Some items have limited engraving space. In the description it will say name/initials only if logos can not be added. What if I have more questions? E-mail us at CustomerService@redlineengraving.com or call our toll free number at 1-866-582-3652. Our office is open from 9 am to 5 pm PST Monday through Friday. Our customer service representatives look forward to assisting you. Our pledge to our customers! 1- To deliver products on time every time! 2- To deliver the product accurately! 3- To make beautiful engraved products economically! 4- We want our customers to be 100% satisfied. If for any reason you are not satisfied with your product or service please contact us so that we can fix the problem. More Questions? Call us at 1-866-582-3652 or email us at CustomerService@redlineengraving.com We look forward to assisting you! |
|
| ©2006-2007 Redline
Engraving | Specializing in Custom Engraving and Promotional Products PO Box 558, Rogue River, OR 97537 | Phone 541-582-3652, Fax 1-888-262-0946 | E-mail Us: Click Here |
